Privacy Policy

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Last Updated: 06/03/2025

1. Introduction

The UK Tea Trade Benevolent Society ("we," "us," or "our") is committed to protecting your privacy as you interact with our website and engage with our services. As a charitable organisation dedicated to supporting individuals who have worked within the UK tea trade, we strive to maintain transparency and treat your personal information with respect and care. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it.

2. Information We Collect

• Personal Information: When you interact with our website—such as subscribing to newsletters, registering as a member, donating, or contacting us—we may collect personal data including, but not limited to, your name, email address, postal address, phone number, and any other information you voluntarily provide.
• Usage Data: We collect non-personal information such as your IP address, browser type, operating system, and pages visited on our website. This data helps us understand visitor behaviour and improve the user experience.
• Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance your browsing experience, analyse trends, and personalize your content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

• Service Provision: We use your personal information to operate, maintain, and enhance our website and to provide you with the services and support you request.
• Communication: Your contact information allows us to send you updates about our programs, charitable activities, and information related to government assistance, grants, or financial aid that may benefit you.
• Improvement and Analysis: Non-personal usage data helps us analyse website trends, measure the effectiveness of our outreach efforts, and improve our online services.

4. Sharing Your Information

• Trusted Partners: We may share your information with trusted third-party service providers who support our operations (e.g., payment processors, email service providers, IT support). These partners are required to protect your information in line with this Privacy Policy.
• Legal Obligations: We may disclose your personal information if required by law or in response to valid requests by public authorities.
• No Commercial Sales: We do not sell or trade your personal data to third parties for commercial purposes.

5. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We retain your information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction on the use of your data.
• Object to the processing of your personal data for certain purposes.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Third-Party Websites

Our website may contain links to third-party sites. This Privacy Policy does not apply to the practices of those sites; we encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without appropriate parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page. Please review this policy periodically for any changes.